General Terms and Conditions

General Terms and Conditions – Clickyourguide Online Tour Selling, Booking, Payment, and Refund Policy

Welcome to Clickyourguide! We’re thrilled to offer you virtual tours and excursions. Please review our General Terms and Conditions that cover your use of our online tour selling and booking services, including payment options and our refund policy.

1. Acceptance of Terms:

By using our platform, you agree to comply with these General Terms and Conditions. If you disagree with any part of these terms, please refrain from using our services.

2. Booking and Payment Options:

2.1. Booking: To book a virtual tour or excursion, you must provide accurate information and complete the booking process.

2.2. Payment Options:

Payment on Tour Day: Some tours allow payment on the day of the tour itself. Please check the specific tour details for payment options.

Credit Card Payments: You can also make a secure payment by credit card on our website when booking your tour.

3. Cancellations and Refunds:

3.1. Cancellation Policy: You may cancel your booking up to 24 hours before the tour date to be eligible for a refund, subject to the terms of the tour’s cancellation policy.

3.2. Refunds: If you are eligible for a refund, it will be processed according to the tour’s cancellation policy and may be subject to processing fees.

4. User Responsibilities:

4.1. Equipment and Connectivity: You are responsible for ensuring that you have the necessary equipment, internet connection, and software to access our virtual tours.

4.2. Conduct: You agree to behave respectfully and responsibly during virtual tours, adhering to any guidelines provided by our tour guides.

5. Privacy and Data Protection:

5.1. We prioritize your privacy. Please review our Privacy Policy to understand how we collect, use, and safeguard your personal information.

6. Changes and Cancellations by Clickyourguide:

6.1. Clickyourguide reserves the right to make changes to tour itineraries, schedules, or guides due to unforeseen circumstances. We will make every effort to provide suitable alternatives in such cases.

7. Liability:

7.1. Clickyourguide is not responsible for any loss, injury, or damage incurred during virtual tours or excursions. Participants join tours at their own risk.

8. Dispute Resolution:

8.1. Any disputes or claims arising from the use of our services will be resolved through negotiation or arbitration in accordance with applicable laws.

9. Termination of Services:

9.1. Clickyourguide may terminate your access to our services if you violate these terms or engage in inappropriate conduct.

10. Governing Law:

10.1. These terms and conditions are governed by the laws of [Jurisdiction], and any disputes will be subject to the jurisdiction of the courts in [Jurisdiction].

Thank you for choosing Clickyourguide for your virtual tour and excursion needs. We look forward to providing you with an enjoyable and enriching experience. Should you have any questions or concerns, please don’t hesitate to contact our customer support team.

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